Terms & Conditions
1. Service Scope & Customisation
While our website outlines our standard service offerings, we welcome clients to discuss
specific requirements with our team. We will make every effort to accommodate bespoke
requests; however, please note that fulfillment is subject to technical feasibility and our
operational capabilities. To ensure the highest standard of care, our team focuses
exclusively on their areas of expertise; as such, we do not undertake tasks such as laundry
or ironing that fall outside our specialised cleaning remit.
2. Cancellations & Punctuality
Cancellations made within 24 hours of the scheduled appointment time cannot be accepted
and may be subject to a late-cancellation fee. Regarding arrival, please be advised that our
scheduled times are based on standard traffic conditions. In the event of a significant delay
due to unforeseen circumstances (e.g., heavy traffic or roadworks), we will notify you via
phone or SMS.
3. Quality Assurance & Feedback
Regular Cleaning: Should you notice any oversights during regular visits, we kindly ask that
you bring them to our team’s attention. As we familiarise ourselves with your home and
routine, your feedback allows us to refine our focus for future sessions.
Deep Cleaning: Upon completion of a deep clean, we request that you inspect the premises
to confirm your satisfaction. Please be advised that our service is performed to your
personal standards; we cannot be held liable for third-party checklists (e.g., estate agencies
or property owners).
Complaints: If you are dissatisfied with our window cleaning, we offer a complimentary re-
cleaning. To initiate this, please submit photographic evidence via our website or email
within 48 hours of service completion.
4. Liability & Safety
Damage: To ensure transparency, any property damage must be reported to our team
immediately while they are on-site. We require photographic evidence to be taken at the
time of discovery. We cannot accept liability for damages reported after our staff have
departed the premises.
Health & Allergies: While we strive to utilise eco-friendly products, please inform us of any
specific allergies or sensitivities. As we are unaware of individual medical conditions,
providing this information is essential for your safety.
Equipment: Should any of our equipment or products be inadvertently left on your
premises, please store them safely and notify us for prompt collection.
Conduct: We maintain a zero-tolerance policy regarding any form of physical or verbal
harassment towards our staff, whether in person or via digital communication. Such
incidents will result in immediate termination of services and may be subject to legal
action.
5. Payments & Invoicing
Payment is due in full upon completion of each cleaning session. We accept payments via
bank transfer, credit/debit card, or cash. Should you require a formal invoice, please note
that our billing is processed on a monthly basis; we appreciate your patience as these
documents are prepared at the end of each billing cycle.
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